Privacy Policy - Kareva Techsol | Advanced Digital Production & Marketing Agency

At Kareva, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Information We Collect:

Personal Information: When you use our services, we may collect personal information such as your name, email address, phone number, and billing information.

Usage Data: We may also collect information about how you interact with our website and services, including your IP address, browser type, and operating system.

How We Use Your Information:

To Provide and Maintain Our Services: We use your personal information to deliver our services, process transactions, and provide customer support.

To Improve Our Services: We may use your information to analyze trends, track user activity, and make improvements to our website and services.

To Communicate with You: We may send you emails, newsletters, or other communications about our services, promotions, and updates.

Information Sharing:

We do not sell, trade, or rent your personal information to third parties without your consent.

We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you.

We may also disclose your information in response to legal requests or to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security:

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies:

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences.

You can disable cookies in your browser settings, but this may affect the functionality of our website.

Policy Changes:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

By using our website or services, you consent to the terms of this Privacy Policy.

Terms and Conditions:

Welcome to Kareva! These Terms and Conditions govern your use of our website and services. By accessing or using our website or services, you agree to abide by these Terms and Conditions.

Use of Our Services:

You must be at least 18 years old to use our website or services.

You may not use our website or services for any illegal or unauthorized purpose.

Intellectual Property:

All content on our website, including text, graphics, logos, and images, is the property of Kareva and is protected by copyright laws.

You may not reproduce, distribute, or transmit any content from our website without our prior written consent.

User Content:

You are solely responsible for any content you post, upload, or transmit through our website or services.

By submitting content to us, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.

Limitation of Liability:

We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or services.

Governing Law:

These Terms and Conditions are governed by the laws of India, and any disputes relating to these terms shall be resolved in the courts of Kerala.

By using our website or services, you agree to abide by these Terms and Conditions.

Cookie and Cache Policy:

At Kareva, we use cookies and cache to enhance your browsing experience and improve our website and services. This Cookie and Cache Policy explains how we use cookies and cache and how you can control them.

What are Cookies and Cache:

Cookies are small text files that are stored on your device when you visit a website. Cache refers to temporary storage of web pages and files on your device.

Types of Cookies:

We use session cookies and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a specified period of time.

How We Use Cookies and Cache:

We use cookies and cache to improve website functionality, analyze website traffic, and personalize your browsing experience. We may also use cookies and cache for marketing purposes.

Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect the functionality of our website.

Policy Changes:

We may update this Cookie and Cache Policy from time to time. We will notify you of any changes by posting the new policy on this page.

By continuing to use our website, you consent to the use of cookies and cache as outlined in this policy.

Please note that these drafts should be customized to fit the specific needs and requirements of Kareva and may require legal review to ensure compliance with relevant laws and regulations.

Payment Terms and Conditions

We appreciate your business and trust that our products and services meet your expectations. To ensure a transparent and efficient payment process, we kindly request that you adhere to the following payment terms and conditions.

Payment Due Date

Payment for all invoices is due within a specified number of days from the date of the invoice. This due date is crucial for maintaining smooth financial transactions and sustaining a positive working relationship.

Payment Methods

We offer a variety of convenient payment methods to accommodate your preferences, including credit cards, bank transfers, and online payment platforms. Please use the method that best suits your needs.

Late Payment

In cases where payments are not received by the specified due date, a late payment fee may be applied after 45 days of specified due date. This fee, typically calculated as a percentage of the overdue amount, is intended to encourage timely payments.

Disputed Invoices

We understand that discrepancies may arise on occasion. If you have any questions or concerns regarding an invoice, we request that you promptly contact our billing department within a specific number of days of receiving the invoice. We will work with you to resolve any issues and ensure accurate billing.

Currency

Unless otherwise stated, all amounts are denominated in the currency indicated on the invoice, ie Indian National Rupees. Please verify the currency and inform us of any discrepancies.

Taxes

Any applicable taxes, government levies, or surcharges will be added to the invoice total in accordance with local tax regulations.

Refunds

At Kareva Techsol, we aim to provide you with exceptional products and services that meet or exceed your expectations. Our refund policy is designed to clarify the circumstances under which refunds may be granted and to ensure a transparent and equitable process. Please read the following policy carefully to understand our guidelines regarding refunds.

Refund Eligibility

Products and Services – In general, invoices for products and services provided by Kareva Techsol are non-refundable. We are committed to delivering the product or service as per the agreed-upon requirements, and we take pride in ensuring your satisfaction.

Exception to Refund Policy

We understand that there may be unique circumstances or specific reasons for seeking a refund, despite our non-refundable policy. In such exceptional cases, Kareva Techsol is open to considering a refund.

Special Circumstances

If you believe that a refund is warranted due to special circumstances, please contact our legal and admin department. They will carefully evaluate your request and determine if it qualifies for a refund. Special circumstances might include:

– Unforeseen project cancellation or termination* due to force majeure (see below).

– Extraordinary circumstances* (Act of War) impacting your ability to use our products or services.

How to Request a Refund

To request a refund based on special circumstances, please contact our legal and admin department. Provide a detailed explanation of the reason for your refund request, along with any supporting documentation or evidence. Our team will review your request and respond promptly.

Refund Processing

If your refund request is approved, Kareva Techsol will process the refund in a timely manner. The method of refund, whether it be through the original payment method or an alternative, will be determined on a case-by-case basis.

Questions or Concerns

If you have any questions or concerns about our refund policy or need further information, please do not hesitate to reach out to our legal and admin department.

Policy Updates

Kareva Techsol reserves the right to update and revise this refund policy as needed. Any changes will be posted on our website, and we encourage you to review our policy periodically to stay informed. At Kareva Techsol, we are committed to providing excellent service while maintaining transparency and fairness in our refund policy. Your understanding and cooperation are greatly appreciated.

Billing Inquiries

For billing inquiries or disputes, our dedicated billing department is available to assist you. Please contact us at pay_service@karevatechsol.in if you require clarification on any billing-related matters.

Collections

Unpaid invoices may result in collection actions, which can include third-party collections agencies and legal proceedings. To avoid such actions, we urge you to adhere to the payment due date.

Credit Terms

Extended credit terms are available for eligible customers upon approval based on special circumstances*. If you are interested in discussing credit terms, please contact our finance department.

Payment Address

To ensure your payment reaches us accurately, please send payments to the specified payment address, which is typically included on the invoice.

Credit Card Security

In the interest of your financial security, we advise against sending credit card information via email. To make secure payments using credit cards, please contact us for the appropriate payment channels.

Force Majeure Clause

In the event of circumstances beyond our control, including but not limited to acts of nature, government regulations, labor strikes, or other unforeseen events, our obligations under these payment terms and conditions may be temporarily suspended. This Force Majeure clause relieves both parties from any obligations or liabilities resulting from such events, with the understanding that reasonable efforts will be made to resume normal operations as soon as possible.

Additional Payment for Extended Project Duration

In some cases, project timelines may extend beyond the initially scheduled delivery date due to client-requested revisions or additional requirements. We understand that such changes are sometimes necessary to achieve the desired outcome. However, it’s important to note that additional project days may incur extra charges. Should the project timeline be extended beyond the initially agreed-upon delivery date due to client-initiated revisions or the inclusion of new project elements, an additional fee may be applied for each additional day required. This fee will be calculated based on the nature and extent of the modifications or additions. We highly value your satisfaction and will always strive to accommodate your evolving needs. However, to ensure the seamless continuation of your project and maintain our service quality, any extension of the project duration, beyond what was originally scheduled, may necessitate an additional fee on per day basis* (burn rate of the project*) or requirement / revisions (whichever is higher). Our aim is to provide a transparent and flexible service, and we will always communicate any potential additional charges with you before proceeding. This clause is intended to clarify the terms regarding extended project timelines and any associated fees. We value your partnership and aim to provide you with excellent service. These payment terms and conditions are designed to facilitate a transparent and efficient payment process. If you have any questions or need further information, please do not hesitate to reach out to our dedicated customer support team. Your prompt attention to these payment terms is greatly appreciated.

+91 98461 13647 | www.karevatechsol.in | pay_service@kareva.in